Shipping

Flat rate shipping

We ship within the contiguous United States at a flat rate for standard ground delivery:

• Orders under $250: $10
• Orders of $250 and up: $15

Large project orders with special pricing may not qualify for flat rate shipping. If that applies, we confirm the shipping cost with you before your order ships.

Alaska, Hawaii, US territories and military addresses

Call 1-800-257-9085 for a shipping quote.

Canada

Orders by phone only, $100 minimum. We quote shipping when you call, and customs and duties are paid by the customer. We do not ship to other countries.

Lead times

Lead times vary by brand, and many items are made to order, which takes longer. If anything in your order will be late, we contact you right away.

Rush shipping

Available on many items. Call us for options and rates. Transit times do not include processing time, weekends or holidays.

Damage

Please inspect your order when it arrives. Report any damage within 48 hours and keep all packaging so we can file a claim.

Backorders

If an item is backordered, we contact you. You can wait for it, choose a different product, or cancel that item.

Addresses

Please enter your complete street address. For commercial addresses, include the floor and suite number. If the carrier charges us an address correction fee, it is added to your order.

Return Policy

If you are not completely satisfied with your purchase, you may return the item within 30 calendar days of receipt of the product (unless noted below). In doing so you may receive a credit; excluding shipping, towards the purchase of another item, or you may receive a refund of the purchase price; excluding shipping, upon receipt and inspection of the product.

Our restocking policies vary, depending on manufacturer and item. In most cases, the restocking fee is 25%, and some manufacturers charge 30%. Please note that some manufacturers have a strict NO return policy. Please call or email us with any other questions you may have on returns.

All merchandise must be in its original condition and original packaging and must be in a resellable condition. Shipping charges are not refundable, and all return shipping charges are at the customer's expense.

If an item is returnable, you must first call us for a return goods authorization (RGA) prior to returning any items purchased through us.

We will not

accept any returns without an RGA. All items must be returned in "Re-Saleable Condition" and in the original packaging. Customer is responsible for return shipping charges.

Requesting a Return

If you wish to return an item, please call us or contact us by email at orders@hardwarebydesign.com
When contacting us, please provide your name, product name, date of purchase and the quantity of the product you wish to return. If you know your Web Order number, please provide that as well.
Upon review & receipt of your request, we will provide you with a Return Goods Authorization (RGA) number and a shipping address to return the product to.
Please note that the RGA return address may be different than the address noted on the original product shipping label.
Once your return is received, we will inspect it to ensure that it meets our return guidelines.
You can expect to see a return credit 7-10 business days after the return is received and accepted.